Privacy Policy

Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, telephone numbers, account credentials, IP addresses, and device identifiers.

We collect Personal Information through various means including correspondence (written and verbal), email, telephone, our website (www.clearcall.com.au), client systems we manage, third-party platforms, publicly available sources, cookies, and authorised third parties. We do not guarantee the privacy practices of external websites or third-party services.

We collect Personal Information primarily to deliver managed IT, cybersecurity, telecommunications, cloud, and support services. This may also include account management, billing, service monitoring, compliance, marketing, and service improvement. Where permitted, Personal Information may be used for secondary purposes closely related to the primary purpose and where reasonably expected.

You may opt out of marketing communications at any time by contacting us in writing.

Sensitive Information includes information relating to racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal history, or health information. ClearCall will only collect or use Sensitive Information where:

• It is necessary for the primary service being provided
• It is directly related to the primary purpose
• You have provided consent
• It is required or authorised by law

As a Managed Service Provider, ClearCall may have authorised access to client systems, networks, cloud platforms, backups, and logs. This access is used solely for legitimate business purposes such as monitoring, maintenance, troubleshooting, security response, and service delivery.

We apply industry-standard security controls including least-privilege access, logging, encryption, multi-factor authentication, and role separation. Client data is not accessed, used, or disclosed outside of agreed service scopes unless required for security, operational necessity, or legal compliance.

Client data may be stored or processed using Australian or overseas cloud infrastructure where appropriate safeguards are in place.

Clients are responsible for:

• Ensuring the accuracy and legality of data they provide
• Authorising ClearCall to access systems as required under service agreements
• Maintaining internal policies for acceptable use and data handling
• Promptly notifying ClearCall of suspected security incidents or privacy concerns

Clients remain the data owner/controller for their systems and information unless otherwise agreed in writing.

ClearCall may use AI-assisted tools to improve service efficiency, documentation, monitoring, customer support, and internal workflows. AI tools are not used to make fully automated decisions that produce legal or similarly significant effects on clients without human oversight.

Personal or client data is only processed using AI tools where:

• It is necessary for service delivery or support
• Data minimisation principles are applied
• Reasonable steps are taken to prevent unauthorised disclosure

ClearCall does not knowingly use client confidential data to train public AI models.

Personal Information may be disclosed:

• To third-party service providers where required to deliver services
• Where consent has been provided
• Where required or authorised by law

Personal Information is protected from misuse, loss, unauthorised access, modification, or disclosure using administrative, technical, and physical safeguards.

When Personal Information is no longer required, we take reasonable steps to securely destroy or de-identify it. Certain records may be retained for a minimum of two (2) years or longer where required by law or contract.

You may request access to, or correction of, Personal Information we hold about you by contacting us in writing. Identification may be required to verify your request. No fee is charged for access requests, although an administrative fee may apply for copies.

This Privacy Policy may be updated from time to time and the current version will be available on our website.

If you have questions or complaints regarding this Privacy Policy, please contact: