Why Wireless Headsets Matter for Business Productivity
A quality wireless headset is one of the highest-return investments a business can make for staff who spend significant time on the phone. The benefits go beyond simple convenience:
- Freedom of movement — Staff can walk to a printer, grab a document, or move around the office while remaining on a call
- Reduced physical strain — Eliminating the phone-between-shoulder-and-ear posture that causes neck and shoulder injuries
- Improved call quality — A dedicated headset microphone with noise cancellation delivers clearer audio than a handset or speakerphone
- Better focus — Noise-cancelling ear cups reduce ambient office noise, improving concentration during calls
Yealink's WH-series DECT wireless headsets are our recommended choice for most business environments. Here is a guide to the current range.
Yealink WH62 Mono — The Everyday Workhorse
The WH62 Mono is the entry point to Yealink's DECT headset range. It is a single-ear (monaural) headset designed for staff who need to remain aware of their surroundings while on calls — receptionists, customer service staff, and open-plan office workers.
Key specifications:
- DECT wireless (not Bluetooth — more reliable in dense office environments)
- Up to 120 metres range
- Up to 12 hours talk time
- Noise-cancelling boom microphone
- Compatible with desk phones, softphones, and mobile phones via the DECT base
The WH62 Mono is UC-certified for Microsoft Teams and Zoom, making it suitable for hybrid work environments.
Yealink WH62 Duo — For Focus and Call Centre Environments
The WH62 Duo adds a second ear cup, making it suitable for call centre environments or staff who need to block out ambient noise. The dual-ear design also reduces listening fatigue during long call sessions.
Specifications are otherwise identical to the WH62 Mono. The choice between Mono and Duo is primarily about your team's work environment and preference.
Yealink WH67 — Premium Performance
The WH67 is Yealink's premium DECT headset, targeting power users and executives who demand the best audio quality. It features:
- Enhanced noise cancellation — Three-microphone array for superior background noise rejection
- Up to 13 hours talk time
- Wideband audio — HD Voice for crystal-clear conversations
- Busy light indicator — Visible LED that lets colleagues know you are on a call
- Soft leather ear cushions — For extended comfort during long call sessions
The WH67 is particularly well-suited to managers, sales staff, and anyone who spends more than three hours per day on calls.
Comparing the Range
| Model | Ear Style | Talk Time | Noise Cancellation | Best For |
|---|---|---|---|---|
| WH62 Mono | Single | 12 hrs | Standard | Reception, open office |
| WH62 Duo | Dual | 12 hrs | Standard | Call centre, focus work |
| WH67 | Dual | 13 hrs | Enhanced (3-mic) | Power users, executives |
DECT vs Bluetooth: Why We Recommend DECT for Business
Yealink's WH-series uses DECT (Digital Enhanced Cordless Telecommunications) rather than Bluetooth. For business use, DECT has several advantages:
- Dedicated frequency band — DECT operates on the 1.9 GHz band, which is not shared with WiFi, Bluetooth, or other wireless devices. This means fewer interference issues in dense office environments.
- Greater range — DECT typically offers 100–150 metres range versus 10–30 metres for Bluetooth.
- Better call quality — DECT's dedicated protocol is optimised for voice, delivering more consistent audio quality than Bluetooth.
- Simultaneous connections — DECT bases can support multiple headsets without the pairing conflicts that Bluetooth sometimes causes.
Compatibility with Yealink IP Phones and 3CX
All Yealink WH-series headsets are compatible with the full range of Yealink IP phones via the EHS (Electronic Hook Switch) cable or the DECT base's USB connection. They also work seamlessly with 3CX's desktop and mobile softphone apps.
ClearCall can configure your headsets to work with your existing phone system and provide training on features like remote call answer/end, volume control, and mute.
Pricing and Availability
As an authorised Yealink reseller, ClearCall offers competitive pricing on the full WH-series range. Contact us for a quote, including volume discounts for orders of 5 or more headsets.